This policy describes how Prime Holdings Insurance Services, Inc. and its affiliates1 (“Prime”) collects, uses, and shares your information. When you use our sites, products, or services or otherwise form a relationship with us, we may obtain data from you and the devices you use to interact with us.
This policy is designed to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand.
We commit to treat your personal information with care and respect and give you methods to contact us should you have any questions or concerns about the use of your information.
Finally, you may have received additional privacy documentation from us when you used a specific site, product, or service from us. In that case, the documentation you received should be read in conjunction with this Notice.
This policy explains:
This Policy describes the processing of information provided or collected on our sites and applications where this privacy policy is posted. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.
If you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.
If you are a resident of certain states or countries, you may have the right to know, access, correct, transfer, restrict the processing of, opt-out from certain types of processing (e.g., targeted advertising, the sale of personal data, limit the use and disclosure of sensitive information, and profiling, as defined by the applicable state law(s)), and delete your personal information. If you choose to exercise any of these options, we will not discriminate against you for making that decision.
You can exercise your privacy rights by clicking the “My Privacy Choices” link at the bottom of our website and select the applicable request, or by contacting us at privacy@primeis.com. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity. If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request.
There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honor your right to appeal when applicable.
1Those affiliates include: Garage Services and Equipment Dealers Liability Association of America Inc., International Special Events and Recreation Association Incorporated, North America Chemical Users Applicators Association Incorporated, Sewer and Water Insurances Plans, Transworld Building Trades & Contractors Liability Association, Inc., and Worldwide Outfitters and Guides Association Incorporated.
In the preceding 12 months, Prime may have collected or processed the categories of personal information that are identified below. We generally collect the information listed below to secure, improve, and provide our services to our customers.
The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, business partners, etc. The purpose of such collection or processing include: providing our products and services, communicating with you, administering programs, marketing and promotional purposes (which may include targeted advertising), analytics and personalization, security and fraud prevention, legal obligations, core business functions, the job applicant process, etc.
Prime does not believe to have Sold (for monetary or other valuable consideration) or Shared (for cross-context behavioral advertising purposes) your personal information in the last 12 months, as defined by certain state laws. However, we may disclose your information to our subsidiaries and affiliates, along with our service providers and third-party processors to provide services to you. We may also disclose your information with service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.
If you post your information or content to our online forums or media sites, this information is public on the Internet. We are unable to prevent or control further use of this information and refer you to the third-party sites’ privacy policies and terms of use to learn more about their privacy practices.
You can control how and when you want to receive marketing emails from Prime by clicking on the “unsubscribe” link located at the bottom of our email communications to you. This will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account.
Our services are not intended for children under the age of 16. We do not knowingly collect information via our sites, products, and services from users under the age of 16. If you use our Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If you believe your child has provided us with personal information, please alert us at privacy@primeis.com. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.
Cookies are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.
You can manage your cookie preferences on our cookie banner that pops up when you first visit our website.
Global Privacy Control
If you would like to control the use of cookies and similar internet technologies on your computer, you can use web browsers listed with the Global Privacy Control tool built into them. These browsers limit cookie technologies and how they work while you browse the internet. You can find a list of browsers with the Global Privacy Control tool built into it here: https://globalprivacycontrol.org/#download.
The use of the website and web browsers located at the site above is at your own risk, subject to the agreements from those web browsers’ developers, and subject to their privacy policies. Prime does not accept any liability associated with your use of the website above or the content you may download from that website.
We store and process your personal information on our servers located within the United States but may transfer your personal information to other countries outside of the United States for the purposes describe in this Privacy Policy. By using our websites, products, or services, you agree to the global transfer, process, and storage of your personal information.
If you would like to lodge a complaint against us, you may contact your local privacy regulator. If you have trouble locating a privacy regulator, please contact our privacy office at privacy@primeis.com and they will help you contact the appropriate enforcement agency.
If you have any questions about how we process your information, you can contact us at:
Prime Holdings Insurance Services, Inc.Description | Prime provides customers with a variety of insurance products including: commercial general liability, garage liability, personal lines, commercial auto, specialty liability, and professional liability insurance services. | |||
Categories of Information | Identifying Information Social and Contact Information Opinions, Beliefs, or Personal Preferences Personal History Data Financial Data Internet Analytics Data |
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Category of Data Subjects | The information is collected from claimants, insureds, applicants, producers, agents, and the users of Prime’s websites and applications. | |||
The Source from which this Information was Collected | This information is gathered from insurance applicants directly or from insurance agents. | |||
Purpose of Processing | Prime collects the data to provide insurance services to customers, including claim management, processing, and handling activities. | |||
Legal Basis for Processing | The organization processes this information pursuant to a current or prospective contractual relationship or as required by local law. | |||
Automated Processing or Profiling | Does this product/service/process use automated processing:
Yes☒ No☐ If yes, the general methods and logic used are: Automated processing is used to help facilitate account and claims management. Does the automated processing affect the rights of data subjects? No. |
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Information Sharing | Categories of Recipients | Business Purpose | Is this Information Sold or Shared | |
Prime’s affiliates and subsidiaries.
Insurance agents. Legal counsel. Claims management professionals. |
Prime shares this information with these categories of recipients to form, manage, and administer insurance policies and claims. | ☐ Sold
☒ Shared Prime shares this information with service providers for a business purpose. |
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Sensitive Personal Information | Category of Sensitive Personal Information Collected | Retention Period | ||
Prime only collects sensitive personal information, as defined in the applicable state privacy laws, with your consent and does not use sensitive personal information for inferring characteristics about you. |
This information is retained pursuant to requirements under various statutes of limitations, insurance codes, and local laws. | |||
Whether Personal Information is Transferred Internationally | Although rare, some policies are purchased internationally and, in those instances, information is processed in the United States. | |||
Retention Period | This information is retained pursuant to requirements under various statutes of limitations, insurance code, and local laws. |
Description | Information gathered from the recruiting and employment management process. | |||
Categories of Information | Identifying Information Social and Contact Information Personal History Data Financial Data |
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Category of Data Subjects | Employment candidates, current employees, and former employees. | |||
The Source from which this Information was Collected | This information is gathered directly from the data subjects listed above. | |||
Purpose of Processing | This information is gathered for recruiting and hiring employees. | |||
Legal Basis for Processing | This information is gathered pursuant to a current or prospective contractual obligation. | |||
Automated Processing or Profiling | Does this product/service/process use automated processing:
Yes☒ No☐ If yes, the general methods and logic used are: Information is automatically processed for the purpose of managing databases of recruits and employees. Does the automated processing affect the rights of data subjects? No. Automated processing is not used to make hiring decisions nor other decisions
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Information Sharing | Categories of Recipients | Description of Business Purpose | Is this Information Sold or Shared | |
Cloud infrastructure
Employment benefits providers Payroll management and processing entities Office management software IT/Security services |
Prime uses information management systems and the noted categories of recipients to process this information. | ☐ Sold
☒ Shared Prime shares this information with service providers for a business purpose. |
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Sensitive Personal Information | Category of Sensitive Personal Information Collected | Retention Period | ||
Prime only collects sensitive personal information, as defined in the applicable state privacy laws, with your consent and does not use sensitive personal information for inferring characteristics about you. |
Prime retains this information throughout the term of an employee’s relationship with Prime and applicable laws and regulations no longer require Prime to retain employment data. Alternatively, Prime deletes this information if an employment relationship does not form between a candidate and Prime. | |||
Whether Personal Information is Transferred Internationally | Although rare, some policies are purchased internationally and, in those instances, information is processed in the United States. | |||
Retention Period | Prime retains this information throughout the term of an employee’s relationship with Prime and applicable laws and regulations no longer require Prime to retain employment data. Alternatively, Prime deletes this information if an employment relationship does not form between a candidate and Prime. |
Description | Data processed by Prime’s websites. | |||
Categories of Information | Personal Identifiers
Commercial Information Internet Data |
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Category of Data Subjects | This information is provided by users who utilize Prime’s websites. | |||
The Source from which this Information was Collected | This information is collected from Prime’s websites. | |||
Purpose of Processing | Prime uses this information to create and manage customer accounts and run its websites. | |||
Legal Basis for Processing | Prime gathers this information pursuant to contractual obligations with its customers.
Prime relies on a legitimate business interest to gather information from web users who are not customers. |
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Automated Processing or Profiling | Does this product/service/process use automated processing:
Yes☐ No☒ If yes, the general methods and logic used are: N/A Does the automated processing affect the rights of data subjects? N/A |
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Information Sharing | Categories of Recipients | Description of Commercial or Business Purpose | Is this Information Sold or Shared | |
Prime provides this information to:
IT infrastructure and cloud service providers Website analytics services |
Prime provides this information to the categories of listed recipients to monitor, manage, and run its websites or facilitate its relationship with current and prospective clients. | ☐ Sold
☒ Shared Prime shares this information with service providers for a business purpose. |
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Sensitive Personal Information | Category of Sensitive Personal Information Collected | Retention Period | ||
N/A | N/A | |||
Whether Personal Information is Transferred Internationally | Although rare, some web users may access Prime’s websites from outside the United States. In that situation, information is processed in the United States. | |||
Retention Period | Web information is maintained throughout a customer’s relationship with Prime.
Cookie data and other analytic data is subject to the retention information in Prime’s Cookie Popup Notice. |
Description | Information provided by Insurance Agents who help place policies with Prime. | |||
Categories of Information | Personal Identifiers
Commercial Information |
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Category of Data Subjects | Insurance agents | |||
The Source from which this Information was Collected | This information is provided by insurance agents to Prime. | |||
Purpose of Processing | This information is processed pursuant to a contractual or business relationship between Prime and the insurance agent. | |||
Legal Basis for Processing | This information is processed pursuant to a current or prospective contractual relationship. | |||
Automated Processing or Profiling | Does this product/service/process use automated processing: Yes☐No☒If yes, the general methods and logic used are: N/ADoes the automated processing affect the rights of data subjects? N/A |
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Information Sharing | Categories of Recipients | Business Purpose | Is this Information Sold or Shared | |
Cloud service providers
Prime’s affiliates
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This information is shared to manage relationships with insurance agents who have a business relationship with Prime | ☐ Sold
☒ Shared Prime shares this information with service providers for a business purpose. |
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Sensitive Personal Information | Category of Sensitive Personal Information Collected | Retention Period | ||
N/A | N/A | |||
Whether Personal Information is Transferred Internationally | N/A | |||
Retention Period | This information is maintained throughout the business relationship with an insurance agent. |